Who we are

Suggested text: Our website address is: https://mylustt.com.

At MyLustt (“we,” “us,” “our”), your privacy matters to us especially given the personal nature of the products we offer. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have. By using mylustt.com (“the Website”), you agree to the practices described here.

1. Information We Collect

Information you provide directly:

  • Name, shipping address, phone number, and email address (for order processing and delivery)
  • Billing/payment details (processed securely via our payment gateway – we do not store your full card details)
  • Any information you share with our customer support team

Information collected automatically:

  • IP address, browser type, device information
  • Pages visited, time spent on site, and general browsing behavior (via cookies and analytics tools)

We do not collect or store:

  • Any information about your sexual orientation, preferences, or personal habits beyond what’s needed to fulfill your order (i.e., we don’t build “profiles” based on browsing/purchase patterns for anything beyond basic service improvement)

2. How We Use Your Information

We use your information only to:

  • Process and deliver your orders
  • Communicate order updates, shipping confirmations, and support responses
  • Improve our website, products, and user experience
  • Send promotional offers – only if you’ve opted in, and you can unsubscribe anytime
  • Comply with legal obligations under Indian law

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. How We Protect Your Privacy

Discreet by design, at every step:

  • Packaging: Every order ships in a plain, unmarked box with no logos, product names, or indication of contents visible from outside.
  • Billing statements: Your payment or bank statement will show a discreet, generic transaction descriptor – not “MyLustt” or any product-related term.
  • Delivery partners: Our shipping partners receive only the information necessary to deliver your package (name, address, phone number) – they do not have visibility into what’s inside.
  • Internal access: Only authorized personnel who need your information to process your order can access it. Your order history is never shared internally beyond what’s operationally necessary.

4. Cookies & Tracking

We use cookies to:

  • Keep your cart and preferences saved during your session
  • Understand site traffic and improve performance (via tools like Google Analytics)
  • Show you relevant offers (if you’ve consented to marketing cookies)

You can disable cookies at any time through your browser settings or by using the cookie management controls provided on our site. You may also adjust your consent preferences for marketing cookies at any time.

5. Third-Party Sharing

We only share your information with trusted third parties strictly necessary to run our business:

  • Payment gateways – to process your transaction securely
  • Shipping/logistics partners – to deliver your order
  • Analytics providers – in aggregated, non-identifiable form where possible

We require all third-party partners to handle your data securely and only for the purpose it was shared.

6. Data Security

We use industry-standard security measures (SSL encryption, secure servers, restricted access controls) to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Under India’s Digital Personal Data Protection Act (DPDP Act, 2023) and applicable IT laws, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal/order-history requirements)
  • Withdraw consent for marketing communications at any time
  • Lodge a grievance with our Grievance Officer (details below)

To exercise any of these rights, contact us at customercare@mylustt.com.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy – including order history for returns/exchanges, legal compliance, and dispute resolution – after which it is securely deleted or anonymized.

9. Children’s Privacy

MyLustt is intended for use by individuals 18 years of age or older. We do not knowingly collect information from anyone under 18. If we become aware that we have inadvertently collected such data, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted here with a revised “Last Updated” date.